Thomas A. Stewart is a thought leader on intellectual capital and customer experience who has become renowned worldwide for his expertise. Over the last 50 years, he has led the Harvard Business Review, served as CMO of Booz & Company, and published several best-selling business books. He recently was chief knowledge officer for AchieveNEXT, leading research and benchmarking for emerging and mid-market enterprises. Before AchieveNEXT, Tom was executive director for the National Center for the Middle Market. When Robert Buday worked at CSC Index (1987-1997), he pitched a story on a concept unknown to Tom at the time: business re-engineering.
Tom joins Robert today, 31 years later, to discuss his illustrious career.